Seasoned managers know the Principle of Inspection intimately: “You get what you inspect, not what you expect.” A close companion principle for managers, The Measurement Principle, states “What gets measured gets done.” Although these principles are embraced without question in the for profit world, nonprofit organizations have been slower to understand its criticality when it comes […]

Some of us are old enough to remember the 1984 Wendy’s commercials featuring the now immortal Clara Peller. Handed an exaggeratedly large bun with a small piece of meat, the elderly and diminutive Peller asks in disbelief, “Where’s the beef?” This expression from an advertising classic has since become part of America’s popular lexicon. When you see […]